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Web Privacy Notice

This Privacy Policy offers you a full knowledge and understanding of the purposes of and how we manage, collect, use, and disclose your Personal Data. We strongly encourage you to read it.

Our Privacy Policy may be updated from time to time. As subjected to your rights at law, you agree to be bound by the prevailing terms of the most recently updated version. A regular check on the latest version of this Privacy Policy is strongly encouraged.

“Personal Data” refers to data, regardless of its accuracy, about an individual identifiable from such data, or from such data in combination with an external source of information in which the organisation may have an access to, and includes the meaning otherwise as defined in the Act as modified from time to time.

You consent to us collecting, using, and disclosing your Personal Data in agreement to this Privacy Policy upon signing up to our goods, services, campaigns and upon the submission of your information and contacting with us.

This Privacy Policy and your use of this website shall be governed in all respects by the laws.


1.1 Personal Data may be collected from you through following means;

(a) when you contact us through any electronic means

(b) when you post feedback or interact with our patient representatives , eg. via meetings, emails or telephone calls

(c) when you request that we contact you, be included in an email or other mailing list;

(d) when you submit your Personal Data to us for any other reasons; and/or

(e) when we collect your Personal Data by other lawful means.

1.2 We shall now use and collect your Personal Data without your consent, unless permitted by applicable laws.

1.3 You hereby confirm that (a) your disclosed Personal Data is complete and accurate; and (b) in cases of disclosing Personal Data on behalf of another person, you are authorized by such other person and that such Personal Data is complete and accurate.

1.4 In cases of minors or people under the age of eighteen, you shall inform and consult with your parent or guardian prior to giving us your Personal Data.


2.1 Your Personal Data may be collected, used and/or disclosed for the following purposes:

(a) for the verification and processing of the personal and payment details;

(b) for a service planning to you;

(c) for communication purposes and responses to enquiries with you;

(d) for the distribution of information, promotions, updates, and marketing and advertising materials that are related to our services and products and that of our group companies;

(e) for the implementation of our marketing promotions, campaigns, contests, and lucky draws, and for the a personalised experience in regards of our customer service

(f) for a market research and customer surveys;

(g) for a compliance with legal and regulatory requirements;

(h) for an enforcement of our legal rights and obligations;

(j) for any other purposes reasonably necessary, ancillary or related to the above specified purposes.

With an exception of relevant government regulators, authorities, or law enforcement agencies, we shall ensure that the third parties receiving your Personal Data (i) comply to a confidentiality rule with us in respect of using, holding, processing, retention, and/or transfer of your Personal Data; and (ii) have the need to know and handle such Personal Data

2.2 Your Personal Data may be transferred, stored, and/or processed in a country or territory outside of the country of origin and you agree to any such transfer, storage, and/or processing of your Personal Data outside of the country of origin. However, the transfer of your Personal Data to any party receiving is done under a standard of protection at least comparable to the protection under the Act. This, without limitation, ensures that any party receiving your Personal Data;

(a)  takes all appropriate measures to ensure such compliance by implementing such Data Handling Principles as notified by us to them from time to time and appropriate technical and organisational measures and providing a standard of protection for the Personal Data that is comparable to the protection under the Act; and

(b) takes appropriate measures to protect the Personal Data and prevent any unauthorised access, modification, use, and disclosure with reasonable security arrangements.


3.1  You may withdraw your consent to the retention and disclosure of your Personal Data or access to your Personal Data (to a reasonable extent and as permitted by the Act) at any moment and can be requested via email. You may also withdraw your agreement for any forms of communication and on specific communication platform by unsubscribing, an option which is found on our email and/or other marketing materials.


4.1 We will, to our utmost effort, ensure that your Personal Data used is adequately accurate and complete in making any decision that may affect you.

4.2  For accuracy purposes, should there be any changes to the Personal Data you have provided us, we strongly encourage you to inform us by writing to the Office of our Data Protection Officer. Changes to your Personal Data will be corrected and completed as soon as reasonably practicable.


We take reasonable and appropriate security measures to strive towards the protection of your Personal Data that is in our possession and the control against any risks of unauthorised access, collection, use, disclosure, copying, modification, disposal, or destruction. We have installed appropriate physical, electronic, and managerial procedures to safeguard and secure Personal Data we receive and collect. We also strive to ensure a maximum security in our systems and that they meet industry standards. However, despite our security measures to protect your Personal Data, you acknowledge that no data transmission online is completely secure and that by providing your Personal Data over the Internet, you are transmitting the information at your own risk.


Your Personal Data shall be retained for an entire duration of your receiving services with us as it is required and relevant for legal and business purposes.


7.1 We collect information on our website traffic such as data on the number of visitors, the pages they visit, the duration of their stay, etc under an aggregate and anonymous manner, meaning no Personal Data is associated with such data or gathered through the use of web server logs and cookies. Also, no Personal Data is automatically collected unless it is willfully provided by you or through a login with your account credentials.

7.2 You agree and consent to the storage of cookies, other local storage technologies, beacons, and other information when accessing and using our website and services on your devices. You also consent to us and our representatives and agents accessing to such cookies, local storage technologies, beacons, and other information.


In cases when our website and/or services are linked to third parties and enable you to share particular information and materials on third-party websites and social networking services such as Facebook, we are not responsible for your privacy or security of any information collected by such third-parties. You are responsible to exercise caution and review the privacy statement application to such third-parties websites you use. To the fullest extent permitted under laws, we cannot be responsible for a third party’s acts, omissions, data policies or their use of cookies nor the content or security of any third party websites, even if linked to our website. Any such liability is expressly disclaimed and excluded.